To view these Stories, just open the Quick Filters menu in the Stories sidebar and then select "Has external tickets".īy default, all Story cards with Zendesk tickets will display the number of associated tickets by ticket tracker type on the outside of the card. Ticketing System Integrated ticketing system Do customer service right A powerfully easy system for tracking, prioritising, and solving customer support tickets Start your free trial View demo Known as Zendesk Support The core of customer support A fully integrated ticketing system is the first step to building a great customer experience. Understanding which Stories have external tickets associated with them can better help you set priorities. Filtering Shortcut Stories for External Tickets The newly created Story will be linked to the Zendesk ticket that is open. In the new dialog, Add Story details and click Create Story.Click Create Story in the Zendesk apps sidebar LiveAgent is famous for its omnichannel support solutions equipped with advanced automation, social media integrations, live chat options, and call center functionalities.To link Zendesk tickets to new Shortcut Stories: Linking Tickets to New Shortcut Stories in Zendesk We provide this support for the following systems:įor all other links, we use the generic ticket icon. While the integration was built to support Zendesk for now, we do also offer logo support for several other help desk and error tracking systems, when associated links are manually added to a Shortcut Story. Linking Other External Tickets to Shortcut Stories Paste the ticket URL into the empty field.If you wish to link a Zendesk ticket to a Shortcut Story from the Shortcut UI: Linking Zendesk Tickets to Shortcut Stories in Shortcut Clicking on any linked Story from the Zendesk UI will take you to the Story in Shortcut.Once you've identified the Story you'd like to link, select by clicking, and press the Link to Story button.In the new dialog, search for the Shortcut Story by name or Story Number.Click Link Existing Story in the Zendesk apps sidebar. To link Zendesk tickets to existing Shortcut Stories: Linking Zendesk Tickets to Existing Shortcut Stories in Zendesk With the Shortcut - Zendesk integration, you can associate Zendesk tickets to new or existing Shortcut Stories, search for Shortcut Stories, associate tickets from other help desk and bug tracker tools, and filter for views on which Shortcut Stories are linked to external tickets.
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